For 33 years now I’ve been hearing the complaint “I wrote up this or that and the shop never fixed it” Next time this happens to you bring me your book with your copy of what you wrote up that never got fixed. I want to see what the shop wrote for a reason it wasn’t fixed.
If you did what you are supposed to do:
Step 1. write it up.
Step 2. put book on dashboard.
Step 3. next shift read the book to see if it was fixed and signed off.
Step 4. If not take book into shop and find lead. Have them sign why it wasn’t fixed. Example waiting for parts.
If all these steps are not COMPLETE then I will assume you never wrote it up.
By the way this whole process is the law and part of your job!